Contact Form

Questions about a custom baked order?

Reach out for a free consultation today!

Please allow up to 72 hours for a response.

honeycomblco@gmail.com
(719) 822-1774

Colorado Springs, Colorado 80920

**No Cancellation or Refund Policy**

At The Honeycomb Lair, we take great pride in the quality of our baked goods and services. To ensure a consistent and high-quality experience for all our customers, we have established the following No Cancellation or Refund Policy:

1. **Order Confirmation**: - Once an order is placed and confirmed, it is considered final. Any requests for changes must be made within 24 hours of order placement and are subject to availability and our discretion.

2. **Non-Refundable Payments**: - All payments made at the time of order placement are non-refundable. This includes deposits and full payments.

3. **Cancellation Policy**: - Due to the perishable nature of our products and the advance preparation required, we do not accept cancellations once an order has been confirmed.

4. **Order Modifications**: - We understand that sometimes adjustments may be necessary. Please contact us within 24 hours of placing your order to discuss possible modifications. While we will do our best to accommodate your request, we cannot guarantee changes.

5. **Quality Assurance**: - We are committed to delivering high-quality products. If you encounter any issues with your order, please contact us immediately. We will address concerns on a case-by-case basis to ensure customer satisfaction.

6. **Event-Specific Orders**: - Orders placed for events, such as weddings, birthdays, and corporate functions, require additional advance notice. These orders are subject to a non-refundable deposit, and the balance must be paid in full by the agreed-upon date.

7. **Pickup and Delivery**: - It is the customer’s responsibility to collect their order at the designated time. For delivery orders, please ensure someone is available to receive the delivery. We cannot issue refunds for missed or unclaimed orders.

8. **Force Majeure**: - In the event of unforeseen circumstances beyond our control (e.g., natural disasters, emergencies), we reserve the right to cancel orders. In such cases, we will work with customers to reschedule or provide store credit. By placing an order with The Honeycomb Lair, you agree to the terms of this No Cancellation or Refund Policy. We appreciate your understanding and cooperation in helping us maintain the highest standards of service and quality. Thank you for choosing The Honeycomb Lair.